Welcome to Cobra Workwear

Terms & Conditions

These terms & conditions shall apply to all orders placed after January 1st 2016. These are the exclusive terms and conditions that CMS & SONS LTD (CMS) contracts with its customers. Placing an order shall be considered acceptance of these terms and conditions hereinafter. These terms can only be changed if written agreement has been made between CMS and a customer prior to ordering.

CMS Teamwear, Cobra Workwear & Trophiesandmedalsonline.com are trading names of CMS & Sons Ltd.

1.PLACING AN ORDER

1.1 When placing an order the onus is on the customer to ensure that all details are correct. Where possible all orders should be placed via our website, email or posted in writing to avoid mistakes and confusion. We do accept orders via telephone however we ask that an email address is provided for us to send an order confirmation for you to check. Any errors/mistakes once the order confirmation has been sent will be will be down to the customer to notify us. CMS ask that as much info as possible be provided when placing order to ensure we can provide you with exactly what you need.

1.2 All products are subject to availability. CMS do not stock our entire range at our premises; if one of our suppliers has run out of stock of an item in your order, we endeavour to inform you as soon as possible to offer you an alternative product of similar quality and value or to inform you when the product will be available again.

1.3 CMS are not liable to any delays from our suppliers for goods contained in your order.

1.4 We ask that you provide as much contact information as possible in case we need to speak with you regarding your order. Providing us with email address and mobile telephone numbers will also allow us to update you of the progress of your order.

2. SUPPLY OF ARTWORK

2.1 Providing the correct artwork is the customer’s responsibility. Failure to provide us with the correct artwork could lead to errors on your order for which no refund would be made. We ask that, where possible all artwork be provided in a vectorised EPS or PDF file with fonts and colours embedded. This will allow us to accurately reproduce your logo for you. If you are unable to provide us with the correct artwork this can lead to poor print quality (for which we cannot be deemed responsible) or we can offer to re-draw the files in vector format for a fee of £25.00 excluding VAT per file. If no pantone references are provided, the closest match will be used. In the case of embroidery files, all logos are subject to a £25.00 excluding VAT digitising fee unless:

a)     The Customer has their logo already digitised and is able to send to us in a DST. Or EMB. File

b)     Their order is above £100 net, in which case the logo will be digitised free of charge. Property of the digitised file remains with CMS and will have to be purchased from CMS for a fee of £25.00 excluding VAT should it ever be requested to send to another embroidery/print company.

c)     Orders in excess of £100 with more than one embroidered logo may require digitising fees, CMS discretion will apply in such instances. Customers will be notified before their order is produced if any additional fees will apply.

2.2 For embroidery, pantone references can be matched where possible however, there may be additional charges if these threads are colours we do not stock. Customers will be notified of any additional charges prior to ordering.

2.3 Artwork sent to us from yourselves or third parties for production purposes must be owned by you, or you must have permission to use them. CMS accepts no responsibility for infringing any copyright material that is supplied.  It is the customer’s responsibility to obtain all necessary licences required to respect intellectual property rights.

3. PRODUCTION

3.1 CMS will provide an artwork proof of your order prior to production commencing. Until we receive confirmation from the customer that the artwork is ok and they’re happy to go ahead, the order will not be started. If the customer has given us a tight deadline to meet and requests that we produce the order without proofing first, then any mistakes/errors will be the customers responsibility and not eligible for a refund.

3.2 CMS will amend artwork and designs if requested but after several changes/amendments we reserve the right to charge for these edits if the design has been changed in such a way that we deem it completely different to the artwork/info supplied by the customer.

3.3 If once your order has been started you wish to cancel the order, CMS reserves the right to charge for any work already undertaken on the order and re-stocking fees may apply for any of the products ordered.

3.4 In the case of screen printing jobs, we keep the screens for a 3 month period where possible before we reclaim them for use on other orders. This is completely at our discretion however and we reserve the right to reclaim screens with your designs at any time should we feel the need.

3.5 If you are providing us with garments of your own for us to print, then we ask that a 2% overage be supplied in case of any errors/machine faults that cause damage to your goods. Whilst all care and attention is given to ensure no mistakes are made, CMS are not responsible for any damages to supplied garments.

4. PAYMENT TERMS

4.1 CMS & Sons Ltd payment terms are as follows:

a)     Unless otherwise agreed payment for the goods ordered by the customer shall be made when placing order or prior to delivery/collection of the goods. If payment terms have been agreed (i.e. 30 days net of invoice) then these terms must be strictly adhered to. Failure to pay invoices on their specified date will accrue a daily interest charge at the rate of 8% above the Bank of England Rate. This measure is in line with the Late Payments of Commercial Debts (Interest) Act 1998, the Late Payments of Commercial Debts Regulation 2002.

b)     Title or ownership in the goods supplied by CMS to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.

c)     5. QUOTATIONS

5.1 All quotes are valid for a period of 30 days. After this period any rises to our costs/terms may be applied to the quote. CMS reserve the right to pass on any costs incurred by us as a result of changes requested by the customer such as garment changes, artwork changes.

6. TURN AROUND TIMES

6.1 In the majority of cases, orders which require decoration (embroidery/print) will be turned around within 10/15 working days plus delivery. For orders of products with no decoration requirements delivery will usually be made within 5 working days and often quicker.

6.2 CMS always aim to meet any deadlines a customer may request provided enough notice is given however, any costs incurred by the customer for our failure to meet any urgent deadlines requested by a customer with late notice will not be the responsibility of CMS.

6.3 Certain circumstances may arise where an order is delayed by measures out of our control (force majeure, weather, supplier delays or error).

7. DELIVERY

7.1 CMS Delivery charges are:

a)     £5.95 for orders below £100 to 1 location within mainland UK.

b)     FREE for orders above £100 to 1 location within mainland UK.

c)     Deliveries to companies/organisation with a trading account with CMS are eligible for a FREE DELIVERY regardless of order size, provided their requested delivery location is within a 10 mile radius of our location. Otherwise the terms from 7.1 A and B apply.

d)     Delivery to Europe and the rest of the world is available, contact us with your requirements to allow us to quote this for you.

7.2 The majority of orders will be dispatched via interlink express. All orders are sent on a standard next day delivery where delivery will be made between 9am and 5pm.  Smaller items may be sent with Royal Mail at our discretion.

7.3 If when placing your order you provide us with an email address and or mobile number you will receive notifications from Interlink Express in relation to your delivery. If you are unable to receive your delivery Interlink Express allow you to provide a date within which you could receive the order. Should Interlink Express return your order to us, a second delivery charge of £5.95 will be charged before the order is re-sent.

7.4 CMS are not responsible for any loss or damages that you may incur through the delivery companies we use. If your goods are lost or damaged we will attempt an insurance claim from our providers. Claims may take up to 60 days.

8. RETURNS & REFUND POLICY

8.1 We offer a hassle free returns policy. We will accept any product back providing the following applies:

a) The item(s) are NOT customised with any logos, names or other embellishments

b) You request and return the goods within 28 days of receiving them.

c) The item(s) are returned to us in a resalable condition. The items need to be unworn with packaging and tags. Failure to meet this criteria will result in a refusal of refund.

In the case of orders with customisation where the mistake is on our behalf, or if the products are deemed to be faulty. We will accept the return provided we are notified of the issue within 7 days of receipt.

8.2 Returning your goods. To return your goods, contact our sales and customer service team on 01443 231 724 or email customerservice@cmsteamwear.co.uk with your order number and the reason you want to return the goods. You will then be provided with a returns number. Responsibility for the return is as follows:

a) If you are returning an item because for example, you ordered the wrong size/colour or decide the garment is going to be of no use to you, then you are responsible for the cost and arrangement of the return.

b) if the return is because of an error made on our behalf then we will arrange for collection of the goods from you.

8.3 Once we have received your goods back, we then check to see if the return is acceptable before issuing a refund. Upon approval/rejection of your return you will be notified and then if applicable a refund will be processed. Refunds may take up to 7 days to process.

8.4 Delivery preference requests such as pre 10am or Saturday delivery will not be refunded. We will only refund for our standard delivery charge.